What is a 21st-century business model and why do SAAS companies need one?

A 21st-century business model is one that is able to adapt to the ever-changing landscape of the business world. In a world where technology is constantly evolving and new companies are popping up every day, it is essential for businesses to have a model that can sustain them long-term. 

Information travels at an unprecedented rate, which means that if your business model isn't sound, someone else can easily copy your software and start competing with you. Without a solid foundation, your SAAS company could become the next relic in a graveyard of commodities. To succeed in the 21st century, you must have a business model that is adaptable, innovative, and built to last.

The old adage "if it ain't broke, don't fix it" doesn't apply in the business world anymore. Just because your company has been successful in the past doesn't mean that you can sit back and relax – you need to constantly be looking for ways to improve your business model and stay ahead of the competition. Here are some of the key characteristics of a 21st-century business model:

1. Constantly Evolving – As the world changes, so should your business model. What worked five years ago might not work today, and what works today might not work five years from now. The best business models are always evolving to keep up with the times.

2. Innovative – To succeed in the 21st century, you need to be constantly innovating. This doesn't mean that you need to reinvent the wheel every time something new comes along, but it does mean that you should always be on the lookout for ways to improve your products and services.

3. Focused On The Customer – In the past, businesses have been focused on making money. However, in the 21st century, customers should be at the center of everything you do. If your business model isn't focused on providing an excellent customer experience, you're going to have a hard time succeeding.

4. Built To Last – There are a lot of fly-by-night companies that don't have a solid foundation and are always one bad quarter away from going out of business. If you want your company to be around for the long haul, you need to build a business model that is built to last.

The 21st century is an exciting time to be in business, but it's also a time of great change. To succeed, you need to have a business model that is adaptable, innovative and built to last. If you can master these three things, you'll be well on your way to success.



The subscription model vs the freemium model: which is better for your business?

The subscription model is where customers pay a recurring fee in order to have access to your product or service. The freemium model is where your product or service is free, but customers can pay for premium features or services.

Which model is better for your business will depend on a number of factors, including your target market, the type of product or service you offer, and your business goals.

The subscription model can be a great way to generate recurring revenue, as customers are more likely to continue using your product or service if they're paying for it on a regular basis. It can also be a good way to build loyalty among your customer base, as they're more likely to stick with you if they're invested in your service.

However, the subscription model can also be difficult to maintain, as you need to continually add new features and content to keep customers subscribed. It can also be challenging to scale, as you need to add more subscribers to make up for those who cancel their subscriptions.

The freemium model, on the other hand, can be a great way to get your product or service in front of a larger audience. And since it's free, there's no barrier to entry for potential customers.

However, the freemium model can also be a tough sell for some customers, as they may not see the value in paying for premium features when they can get the basic product for free. Additionally, it can be difficult to generate revenue with the freemium model if you don't have a solid plan for upselling customers to premium features.

Ultimately, the decision of which model to use for your business will come down to what's best for your particular situation. If you're not sure which model is right for you, it's worth testing out both options to see which one works better for your company.



How can you incorporate both a subscription model and a freemium model?

There are a few different ways to incorporate both a subscription model and a freemium model. One way is to have a basic subscription that includes access to all the features of the product, and then have a paid upgrade that unlocks additional features. Another way is to offer a limited free version of the product, with additional features available for purchase. Finally, you could offer a tiered subscription model, where different levels of access are available for different price points. Ultimately, the best way to incorporate both a subscription model and a freemium model will depend on the specific product and audience.

First, think about what type of product you have and what your audience is most likely to be interested in. If your product is something that people will use on a daily basis, then getting them in with a free trial and then moving them to a longer subscription model might make more sense. If your product is something that is used more periodically, then offering a lower-priced subscription might be a better way to go.

Once you have an idea of what type of product you have and what your audience might want, you can start to look at the different ways to incorporate both a subscription model and a freemium model. One way is to have a basic subscription that includes access to all the features of the product, and then have a paid upgrade that unlocks additional features. This can be a good way to get people in the door with a low-cost subscription, and then upsell them on the additional features that they might want.

Another way is to offer a limited free version of the product, with additional features available for purchase. This can be a good way to let people try out your product and see if it’s something that they’re interested in before they commit to a subscription. Finally, you could offer a tiered subscription model, where different levels of access are available for different price points. This can be a good way to offer a variety of options for people who are interested in your product and let them choose the level of access that they want.

Ultimately, the best way to incorporate both a subscription model and a freemium model will depend on the specific product and audience. By taking the time to consider what you have to offer and who your target audience is, you can choose the approach that will work best for you.



How to transition your company to a 21st-century business model

In order to successfully transition your company to a 21st-century business model, you will need to examine your resources and capabilities in marketing operations and sales. Making changes without excellent coordination between departments could create more problems than solutions. Here are some tips on how to make the transition as smooth as possible.

1. Review your company's strengths and weaknesses. What are your company's core competencies? Identify areas where your company could improve and make changes accordingly.

2. Evaluate your customer base. Who are your customers and what do they want? Make sure you understand their needs and how they want to be interacted with.

3. Update your marketing strategy. How will you reach your customers and what channels will you use? Make sure your marketing is aligned with your sales strategy.

4. Train your employees. Your employees will need to be knowledgeable about the changes you are making and how they can help support the transition. Make sure they are comfortable with the new processes and procedures.


Transitioning your company to a 21st-century business model can be challenging, but by following these tips, you can make the process smoother and more successful.

Remember any changes made without excellent choreography between your company's departments may just be creating more problems than solutions.



By Michael A Johnson


Why Software Companies Fail Even If Their Software Is Amazing

It's a common misconception that the only way to be successful in business is to have a great idea. 

While it's certainly important to come up with innovative solutions and products, there are many other factors that contribute to a company's success.

Marketing, operations, and sales are just as important as innovation, and if any of these areas are neglected, it can lead to failure.

SAAS (software as a service) companies are particularly susceptible to this problem because they often focus so much on the quality of their software that they neglect other areas of their business. 

As a result, their software fails to gain traction, generate revenue, and continue to grow.

There are several reasons why this happens. First, SAAS companies often struggle to find the right balance between marketing and product development. 

They may spend too much time and money on developing new features while neglecting to promote their existing products.

Second, they may not have a clear understanding of their target market. 

Without this knowledge, they're unable to create effective marketing and sales strategies.

Finally, they may not have the necessary operational infrastructure in place to support their growth. 

For example, they may not have enough customer service representatives to handle an influx of new customers.

All of these factors can lead to failure, even if a SAAS company's software is amazing.

In order to be successful, SAAS companies must focus on all aspects of their business, not just the quality of their product. 

By taking a holistic approach, they can increase their chances of success and avoid common pitfalls. Who thought that something as important as marketing would be the downfall of so many businesses?



What's happening currently in the SAAS industry?

We all know that the SaaS industry is exploding, but did you know that it's worth over $170 billion as of 2022? 

The SaaS industry has increased in size by around 500% over the past seven years. 

That's a lot of growth! 

What does this mean for SAAS owners? It means huge potential growth in the coming years and massive competition coming your way in every niche and in every category.



Why are SAAS companies so susceptible to failure?

SAAS companies are susceptible to failure for a number of reasons.

First, they often have a bad customer relations strategy due to poor staff training and operational drag.

Second, they may be lacking multiple sales systems that allow them to generate revenue in more ways than one.

Third, they may have poor and inconsistent marketing due to not having an actual marketing model.

Finally, they may not have found a good balance between marketing, operations, and sales.

All of these factors can lead to the failure of a SAAS company. SAAS companies need to be aware of these risks and take steps to mitigate them. 

If they don't fix and constantly improve these things, they will be more likely to fail as each year passes. Let's dig into some of these a bit.


The importance of optimizing operations in a SAAS company

A lot of SAAS companies struggle with optimizing their operations. This can lead to a lot of problems, such as bad customer relations, lack of staff training, bad internal communication, and tons of operational drag.

All of these problems can be extremely costly for a company. In fact, a study by the Aberdeen Group found that companies with poor operations management can spend up to 30% more on operating costs than their counterparts with well-run operations.

The good news is that there are a number of ways to optimize operations in a SAAS company. By investing in the right tools and processes, implementing best practices, and constantly monitoring and improving performance, SAAS companies can keep their operations running smoothly and efficiently.



The importance of multiple sales systems in a SAAS company

In a SAAS company, it's essential to have multiple sales systems in place in order to improve automation and lessen operational drag.

Adding a sales system is an important decision for any SAAS company. There are many factors to consider while developing your sales system. The four most important factors are control, reliability, automation, and LTV.

Control: Having a sales team provides you with more control over your sales process. You can manage and monitor your sales team to ensure that they are meeting their quotas and targets.

Reliability: A sales team can provide you with more reliable results. With a sales team, you can be sure that your sales process is being followed and that your sales goals are being met.

Automation: In addition to a sales team, a multi-funnel strategy can help you automate your sales process. This will lessen your operational drag and improve your sales efficiency.

LTV: A retention model is important to consider when developing your sales system. This will help you improve your customers' lifetime value.


When developing your sales system for your SAAS company, it's important to keep these four factors in mind.

Control, reliability, automation, and LTV are all important aspects of a successful sales system. You have to develop the sales system that best meets your company's needs and goals.



The importance of a good marketing model in a SAAS company

A good marketing model is essential for any SAAS company. Without a solid plan in place, you may find yourself struggling to find new customers or retain the ones you have.

The marketing choreography model is a great way to build a custom marketing plan for your SAAS company. 

This model helps you to understand and create an irresistible offer, determine your sales vehicles, build your noise campaign, and implement all your sales vehicles. 

The steps in this model are easy to follow and provide a solid framework for creating an effective marketing strategy.

The first step is to understand what makes your offer irresistible. 

What need does it solve? What pain does it relieve? What pleasure does it provide? 

Once you have a clear understanding of your offer, you can begin to determine which sales vehicles will be most effective in reaching your target market. 

Will you use direct mail, email marketing, or social media? 

Once you have selected your sales vehicles, you can begin to build your noise campaign. This is where you determine how you will get the word out about your offer. 

Will you use paid advertising, PR, or content marketing? The final step is to implement all of your sales vehicles and keep track of your results.

Any successful business needs a marketing plan that is specifically tailored to its products or services. 

The marketing choreography model is a great way to create a custom marketing plan for your SAAS company.

By following this simple 4-step process, you can develop a highly effective marketing plan that will help you reach your sales goals and you can be sure that you are taking all the necessary steps to market your SAAS product successfully.



How to find the right balance between marketing, operations, and sales

Finding the right balance between marketing, operations, and sales is key to a successful business. 

Marketing is responsible for bringing in new customers, while operations ensures that customers are satisfied with their experience and that products are delivered on time.

Sales is responsible for closing the deal and making sure that customers return. Finding the right balance between these three divisions is essential to a company's success.

Art is often about finding the right balance. The same can be said of business. In order to find the right balance between marketing, operations, and sales, businesses need to choreograph their activities. 

This means planning and arranging the various Marketing, Operations, and Sales activities in a way that promotes harmony and understanding between the different departments. 

Only by working together can businesses hope to attain the elusive balance that leads to success. 

Thankfully, there are many resources available to help businesses achieve this goal. 

By taking advantage of these resources, businesses can create a well-balanced team that is able to navigate the ever-changing landscape of business.

One way to find the right balance is to start by looking at the numbers. 

How much revenue does each department bring in? What are the margins for each division? 

Once you have a clear picture of how each department contributes to the bottom line, you can start to make decisions about where to invest more resources.

Another way to find the right balance is to talk to your team members. 

What are their strengths and weaknesses? What do they enjoy doing most? By understanding your team's individual skillsets, you can make sure that everyone is working in an area that they're passionate about and that they're good at.

Ultimately, finding the right balance between marketing, operations, and sales is a matter of trial and error. 

It's important to experiment and see what works best for your company. There's no one-size-fits-all solution, so don't be afraid to mix things up until you find a formula that works for you.



It's not too late to make a change to how you do business

Many businesses are struggling in today's economy. No matter what stage your business is in, it's never too late to make a change. 

It's more important than ever to optimize your operations and make changes to how you do business. 

You may need to improve your sales systems, marketing model, or business choreography. 

By using the tips we've provided in this article, you can improve your chances of success. 

With a little effort, you can optimize your business and improve your bottom line. Don't be afraid to experiment until you find a formula that works for you. 

The most important thing is to keep moving forward and continuously strive to improve your business.


By Michael A Johnson


Join us on the Business Choreography Podcast where we talk about choreographing your Marketing, Operations, and Sales into dynamic systems that increase your revenue and your impact. We explore solid business principles and discuss all things that make businesses dance to success with clarity.

Join us on the Business Choreography Podcast where we talk about choreographing your Marketing, Operations, and Sales into dynamic systems that increase your revenue and your impact. We explore solid business principles and discuss all things that make businesses dance to success with clarity.

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